We Are Here to Help
Whether you have a question about a product, need help with an order, want to check delivery progress, or need assistance with a return or refund, the VEXORINAS™ support team is available to help.
We aim to provide clear, practical, and timely assistance throughout your shopping experience.
Business Information
Brand Name: VEXORINAS™
Owner: Yu Jingli
Legal Company Name: Zhengzhou Xiwei Technology Co., Ltd.
VEXORINAS™ is owned and operated by Zhengzhou Xiwei Technology Co., Ltd. The company is the legal operator of vexorinas.com and the seller of record for orders placed through this website.
Customer Support Details
Email: service@vexorinas.com
Phone / Text: +86 13415806220
Website: vexorinas.com
Business Address
Zhengzhou Xiwei Technology Co., Ltd.
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201
China
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM China Standard Time (CST)
Saturday–Sunday: Closed
Messages received outside regular support hours will be reviewed on the next available business day.
What We Can Help With
Our customer support team can assist with:
- Product information and available options
- Order confirmation questions
- Payment and checkout issues
- Discount-code questions
- Order changes or cancellation requests
- Shipping status and tracking information
- Delayed, missing, or damaged parcels
- Incorrect or incomplete orders
- Return and refund requests
- Product defects or quality concerns
- Privacy-related questions
- Website and account assistance
For Order-Related Questions
To help us locate your order more quickly, please include:
- Your order number
- The email address used at checkout
- Your full name
- The date the order was placed
- A short description of your question or concern
For damaged, defective, incorrect, or missing items, please also provide clear photographs of the product, packaging, shipping label, and any visible issue where relevant.
Please do not send complete payment-card numbers, passwords, security codes, or other highly sensitive credentials by email.
Product Questions
If you need more information before purchasing, please contact us with the product name or product page link and your question. We can provide assistance with available product details, options, general use information, and ordering guidance based on the information available for that item.
Shipping Questions
If your order has already been dispatched, please include the tracking number if available. Tracking information may take several business days to update after the carrier first receives and scans the parcel.
If tracking has not updated for an extended period, the parcel appears to be delayed, or the delivery status does not match what you received, contact us so we can review the matter and work with the relevant delivery partner where appropriate.
Return and Refund Requests
Please contact us before sending any product back. In your message, include:
- Order number
- Product name
- Reason for the request
- Whether the item is unused or has been used
- Photographs or video if the item is damaged, defective, or incorrect
Our support team will review the request and provide the appropriate instructions, including the correct return address where a return is approved.
Please do not send returns to the business registration address unless our support team specifically instructs you to do so.
Order Changes and Cancellations
You may request a change or cancellation within 12 hours after placing your order by contacting service@vexorinas.com.
We will make reasonable efforts to assist, but a request cannot be guaranteed once the order has entered processing, production, fulfilment, or dispatch.
Response Expectations
We aim to respond to customer enquiries during regular business hours. Response times may vary depending on the complexity of the request, the need to confirm information with a payment provider or carrier, public holidays, and the volume of enquiries received.
For the fastest assistance, please avoid sending multiple duplicate messages about the same issue, as this may slow down the review process.
Written Business Information
VEXORINAS™ is owned and operated by Zhengzhou Xiwei Technology Co., Ltd.
Owner: Yu Jingli
Legal Company Name: Zhengzhou Xiwei Technology Co., Ltd.
Business Address: Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China
Customer Support Email: service@vexorinas.com
Customer Service Phone: +86 13415806220
Website: https://vexorinas.com
For any store-related enquiry, please contact: