Privacy policy
Privacy Policy
Last Updated: October 15, 2026
This Privacy Policy explains how Zhengzhou Xiwei Technology Co., Ltd., doing business as VEXORINAS™, collects, uses, stores, and protects information when you visit or make a purchase through vexorinas.com.
VEXORINAS™ is owned by Yu Jingli. Zhengzhou Xiwei Technology Co., Ltd. operates the website and is the seller of record for purchases made through the website.
By using the website, submitting information, creating an account where available, or placing an order, you acknowledge the practices described in this Privacy Policy.
1. Business Information
Brand Name: VEXORINAS™
Owner: Yu Jingli
Legal Company Name: Zhengzhou Xiwei Technology Co., Ltd.
Website: https://vexorinas.com
Customer Support Email: service@vexorinas.com
Customer Service Phone: +86 13415806220
Business Address:
Zhengzhou Xiwei Technology Co., Ltd.
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201
China
2. Information We Collect
We collect information that is reasonably necessary to operate the website, process orders, provide customer support, maintain security, and comply with applicable obligations.
Information You Provide Directly
You may provide information when you:
- Place an order
- Submit checkout information
- Create or use an account
- Contact customer support
- Ask a product question
- Request a return or refund
- Report a damaged, defective, missing, or incorrect item
- Subscribe to promotional communications
- Submit a review or other voluntary content
- Participate in a survey or promotion
The information may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Postal or ZIP code
- Order details
- Product preferences
- Return or refund information
- Customer-service correspondence
- Review or survey content
- Information needed to verify an order
Payment Information
Payment information is generally entered directly through an authorised payment provider or checkout platform.
We may receive limited payment-related information, such as:
- Payment status
- Payment method type
- Transaction reference
- Authorisation result
- Refund status
- Limited billing information
VEXORINAS™ does not intentionally store complete card numbers, card security codes, payment passwords, or full financial credentials on its own systems.
Information Collected Automatically
When you visit the website, certain technical information may be collected automatically, including:
- IP address
- Device type
- Browser type
- Operating system
- Language preference
- Approximate location
- Referring website
- Pages viewed
- Website interaction data
- Date and time of access
- Error and performance information
- Cookie and similar technology information
This information helps us understand how the website performs, maintain security, improve compatibility, and evaluate general website usage.
3. How We Use Information
We may use collected information to:
- Process and fulfil orders
- Confirm payment and order status
- Arrange shipping and delivery
- Send tracking information
- Provide customer support
- Respond to product questions
- Process returns, exchanges, and refunds
- Investigate damaged, defective, incorrect, or missing items
- Communicate about an order
- Prevent fraud, abuse, and unauthorised activity
- Protect the website and payment process
- Improve products, services, and website functionality
- Analyse website performance and usage
- Manage promotional communications
- Maintain accounting and business records
- Comply with legal, regulatory, and payment obligations
- Resolve disputes
- Enforce applicable policies and agreements
4. Order and Customer-Service Communications
When you place an order or contact us, we may send communications relating to:
- Order confirmation
- Payment status
- Processing progress
- Shipping and tracking
- Delivery updates
- Return instructions
- Refund confirmation
- Product or service questions
- Account or security matters
- Changes to important policies
These communications are necessary for operating the store and may continue even if you unsubscribe from promotional communications.
5. Promotional Communications
Where permitted by applicable law, we may send promotional emails about products, collections, offers, or store updates if you have subscribed or otherwise provided permission.
Promotional emails may include an unsubscribe link. You may also request assistance by contacting:
Unsubscribing from marketing messages does not necessarily stop essential transactional or service-related communications.
6. Cookies and Similar Technologies
The website may use cookies, pixels, tags, local storage, and similar technologies to:
- Keep the shopping cart functional
- Remember selected preferences
- Support checkout and account functions
- Improve website performance
- Understand traffic patterns
- Measure marketing effectiveness
- Detect suspicious or fraudulent activity
- Maintain website security
You may manage or disable cookies through your browser settings. Some features may not work correctly if certain cookies are disabled, including cart, checkout, login, security, or preference functions.
7. How We Share Information
We may share relevant information with service providers that help us operate the business, including:
- Ecommerce and hosting providers
- Payment processors
- Fraud-prevention providers
- Shipping carriers
- Fulfilment partners
- Customer-support platforms
- Email-delivery providers
- Analytics and performance providers
- Technology and security providers
- Professional advisers
- Government authorities where legally required
Service providers should receive only the information reasonably necessary for their assigned business purpose.
We do not routinely sell personal information as part of normal store operations.
8. Shipping and Fulfilment Partners
To process and deliver orders, relevant information may be shared with fulfilment facilities, logistics providers, shipping carriers, customs intermediaries, or other delivery partners.
This may include:
- Recipient name
- Delivery address
- Phone number
- Order contents
- Package information
- Tracking details
- Customs information where applicable
The information is used to prepare, dispatch, transport, deliver, return, or investigate the relevant order.
9. Payment Providers
When you choose a payment method, information may be processed by the relevant payment provider according to its own privacy policy, security procedures, and terms.
Payment providers may collect or process information for:
- Transaction authorisation
- Identity or payment verification
- Fraud prevention
- Refund processing
- Dispute handling
- Regulatory compliance
We recommend reviewing the privacy notice of the payment provider used for your transaction.
10. Legal and Security Disclosures
We may disclose information when reasonably necessary to:
- Comply with a law, regulation, court order, or official request
- Prevent fraud or unauthorised transactions
- Investigate suspected abuse or illegal activity
- Protect customers, employees, service providers, or the public
- Protect the security and integrity of the website
- Enforce our policies or agreements
- Establish, exercise, or defend legal rights
- Respond to a payment dispute
- Resolve a customer complaint
11. Business Transfers
If the business or part of its operations is reorganised, merged, sold, transferred, or otherwise changed, information may be transferred as part of that transaction, subject to applicable legal requirements.
Any successor or relevant service provider may process information for the purposes described in this Privacy Policy or as otherwise permitted by law.
12. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this policy.
Retention periods may depend on:
- Whether an order was placed
- Accounting and tax requirements
- Customer-service history
- Return or refund issues
- Fraud-prevention needs
- Legal or regulatory obligations
- Dispute-resolution requirements
- Website security records
- Business-operational needs
When information is no longer reasonably required, it may be deleted, anonymised, or securely disposed of where appropriate.
13. Information Security
We use reasonable administrative, technical, and organisational measures to protect information from unauthorised access, misuse, alteration, disclosure, or loss.
These measures may include:
- Secure checkout technology
- Encrypted transmission
- Access restrictions
- Provider security controls
- Fraud monitoring
- Account protections
- System maintenance
- Security updates
- Internal handling procedures
However, no website, internet transmission, electronic storage system, or online payment process can be guaranteed to be completely secure.
14. Customer Responsibilities
Customers should:
- Use a secure and updated browser
- Protect account passwords
- Avoid using unsecured public networks for payment
- Keep payment credentials private
- Verify the website address before entering information
- Avoid sending full payment details by email
- Notify us if suspicious account or order activity is identified
VEXORINAS™ will not ask customers to send complete card numbers, CVV codes, payment passwords, or account security credentials through ordinary email.
15. International Processing
Information may be processed in China or in other locations where our authorised service providers operate.
Depending on your location, the laws that apply to information processing may differ from those in your home country. By using the website, you understand that information may be transferred, stored, or processed across borders for order fulfilment, payment, customer support, security, and business-operation purposes.
16. Children’s Privacy
The website is not directed to children who are not legally able to make online purchases.
We do not knowingly collect personal information from children for promotional purposes. If a parent or legal guardian believes that a child has provided personal information without appropriate permission, they may contact us at:
17. Third-Party Links
The website may contain links to third-party websites, services, payment platforms, carriers, or social-media pages.
We do not control third-party websites or their privacy practices. Information submitted through a third-party website is governed by that party’s own privacy policy and terms.
Customers should review third-party privacy notices before providing information.
18. Your Privacy Choices
Depending on applicable law, you may be able to:
- Request access to certain personal information
- Ask us to correct inaccurate information
- Request assistance with deleting information
- Opt out of promotional emails
- Adjust cookie preferences
- Ask questions about how information is used
- Withdraw consent where processing is based on consent
Some requests may be limited where we need to retain information for completed orders, refunds, accounting, security, fraud prevention, dispute resolution, or legal compliance.
We may ask for reasonable information to verify the identity of the person making a request.
19. California and Other Regional Rights
Privacy rights may vary depending on your country, state, or region.
Where applicable, customers may have rights relating to access, correction, deletion, marketing choices, data portability, objection, restriction, or appeal. VEXORINAS™ will review privacy requests according to the laws that apply to the particular customer and activity.
To make a privacy request, contact:
20. Data Breach Response
If we become aware of a security incident that requires notice under applicable law, we will take reasonable steps to investigate, contain, and address the incident.
Where legally required, affected individuals or authorities may be notified through an appropriate communication method.
21. Policy Updates
We may update this Privacy Policy when:
- Website functions change
- Payment or fulfilment services change
- Information practices change
- Legal requirements change
- Security practices are updated
- New products or services are introduced
The revised policy will be posted on the website with an updated Last Updated date.
22. Privacy Contact
For privacy questions, correction requests, information requests, or concerns about how your data is handled, contact:
VEXORINAS™
Legal Company: Zhengzhou Xiwei Technology Co., Ltd.
Owner: Yu Jingli
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China
We will review your enquiry and provide a response within a reasonable period based on the nature of the request and applicable legal requirements.