Last Updated: October 15, 2026
These Terms of Service govern your access to and use of vexorinas.com, including browsing the website, purchasing products, contacting customer support, and using any related store services.
VEXORINAS™ is owned and operated by Zhengzhou Xiwei Technology Co., Ltd. The company is the seller of record for purchases made through the website.
1. Business Information
Brand Name: VEXORINAS™
Owner: Yu Jingli
Legal Company Name: Zhengzhou Xiwei Technology Co., Ltd.
Website: vexorinas.com
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China
Throughout these Terms, “VEXORINAS™,” “we,” “us,” and “our” refer to VEXORINAS™ and Zhengzhou Xiwei Technology Co., Ltd.
2. Acceptance of These Terms
By visiting the website, using its features, submitting an order, or contacting us about store services, you agree to these Terms of Service and the policies referred to within them.
The related policies include:
- Privacy Policy
- Payment and Security
- Shipping Policy
- Return and Refund Policy
- Terms and Conditions
- Terms of Use
- Any product-specific information displayed before checkout
If you do not agree with these Terms, please do not use the website or place an order.
3. Eligibility
You may use the website only if:
- You are legally able to enter into a binding agreement
- The information you provide is accurate and complete
- You use the website for lawful purposes
- You comply with applicable laws and regulations
- You do not use the website to harm, deceive, or interfere with others
If you place an order on behalf of another person or organisation, you confirm that you have the authority to provide the relevant information and accept these Terms.
4. Website Use
You may access the website for personal, lawful shopping and information purposes.
You must not:
- Use the website for unlawful activity
- Attempt to gain unauthorised access
- Interfere with website security or functionality
- Upload malware or harmful code
- Conduct phishing or fraudulent activity
- Scrape personal information unlawfully
- Copy website content for unauthorised commercial use
- Impersonate another person or business
- Misrepresent your identity or payment authority
- Disrupt the normal operation of the store
- Circumvent technical or access restrictions
We may restrict or suspend access where reasonably necessary to protect the website, customers, payment systems, service providers, or our legal rights.
5. Product Information
We make reasonable efforts to present product descriptions, photographs, colours, materials, dimensions, functions, variations, availability, and other product information accurately.
Minor differences may occur because of:
- Screen settings
- Lighting conditions
- Product photography
- Manufacturing variation
- Material characteristics
- Display resolution
- Colour reproduction
Customers should review the complete product information before placing an order.
If a product-specific page contains information that differs from a general website description, the information shown on the product page or at checkout will generally apply to that purchase, subject to mandatory consumer law.
6. Product Availability
Products may be subject to availability.
We may:
- Update inventory information
- Limit purchase quantities
- Change product specifications
- Modify available options
- Pause or discontinue products
- Correct inventory errors
- Remove unavailable products from sale
If an item becomes unavailable after an order is placed, we will notify the customer where reasonably possible and provide an appropriate refund or alternative solution if agreed.
7. Prices and Promotions
Product prices are displayed on the relevant product page or at checkout.
The final amount may include:
- Product price
- Selected quantity
- Promotional discount
- Shipping charge
- Applicable tax
- Import or other disclosed charge
- Any other amount shown before payment
Prices may change before an order is accepted.
Promotional offers may include separate conditions relating to:
- Validity period
- Selected products
- Minimum purchase
- Destination
- Quantity
- Customer eligibility
- Combination with other offers
- Payment method
A discount is not valid until it is accepted and reflected in the checkout total.
8. Placing an Order
When placing an order, you agree to provide accurate information, including:
- Name
- Email address
- Phone number
- Billing information
- Shipping address
- Selected product
- Product option or variant
- Quantity
- Shipping method
- Payment method
Before submitting payment, you should review the order summary carefully.
Submitting an order is a request to purchase the listed products under the displayed terms.
9. Order Acceptance
An order is accepted when payment is authorised and we issue an order confirmation, subject to product availability, fraud review, delivery restrictions, and technical accuracy.
We may decline or cancel an order because of:
- Payment authorisation failure
- Product unavailability
- Unsupported delivery destination
- Incomplete or inaccurate information
- Suspected fraud or unauthorised activity
- Obvious pricing or technical errors
- Unreasonable purchase quantities
- Legal or regulatory restrictions
- Violation of these Terms
If payment was collected for an order that we later cancel, an appropriate refund will be issued to the original payment method.
10. Order Confirmation
After an accepted order, we normally send an electronic confirmation to the email address provided at checkout.
The confirmation may include:
- Order number
- Product information
- Selected options
- Quantity
- Delivery information
- Order total
- Payment status
- Available shipping information
If you do not receive a confirmation, contact service@vexorinas.com and include the information needed to locate the transaction.
11. Order Changes and Cancellations
You may request an order change or cancellation within 12 hours after placing the order.
Requests must be sent to:
Include:
- Order number
- Purchaser name
- Email used at checkout
- Requested change or cancellation
We will make reasonable efforts to assist, but a change or cancellation cannot be guaranteed once the order has entered processing, production, fulfilment, or dispatch.
Nothing in this section limits mandatory cancellation or consumer rights under applicable law.
12. Payment
Available payment methods are displayed at checkout and may include major credit cards, debit cards, PayPal, or other methods supported by the payment platform.
Payment must be successfully authorised before an order can be processed.
Payment may be declined because of:
- Incorrect payment information
- Billing-address mismatch
- Insufficient funds
- Card issuer restrictions
- International payment limitations
- Security or fraud checks
- Payment-provider requirements
- Technical problems
For payment-security details, please review the Payment and Security page.
13. Shipping and Delivery
Orders are typically processed within 1–3 business days after payment is confirmed.
Standard delivery is generally estimated at 7–15 business days after dispatch.
Shipping charges are calculated at checkout based on the destination, package details, available method, and applicable offer.
Orders may be fulfilled from our own or partner facilities depending on inventory availability and destination.
For complete information, please review the Shipping Policy.
14. Returns and Refunds
Eligible products may generally be returned within 30 calendar days after delivery, subject to the Return and Refund Policy and applicable consumer law.
To request a return, contact service@vexorinas.com before sending the product back.
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
For complete requirements, please review the Return and Refund Policy.
15. Damaged, Defective, or Incorrect Products
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us within 30 calendar days after delivery.
Please provide:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
- Shipping-label photographs
- Video where useful
If the problem is verified as a product or fulfilment issue, we will provide an appropriate replacement, refund, return solution, or other reasonable remedy at no additional cost.
16. Intellectual Property
The VEXORINAS™ name, trademark, logos, product photography, written content, graphics, website design, layouts, illustrations, and other materials are owned by or licensed to Zhengzhou Xiwei Technology Co., Ltd.
Except as permitted by law, you may not:
- Copy
- Reproduce
- Modify
- Republish
- Distribute
- Sell
- License
- Create derivative works from
- Use commercially
any website material without prior written permission.
17. Customer Reviews and Submissions
If you submit a review, photograph, comment, suggestion, question, or other content, you confirm that:
- You have the right to submit it
- It is accurate to the best of your knowledge
- It does not infringe another person’s rights
- It does not contain unlawful or harmful material
- It does not reveal another person’s private information without permission
- It does not contain malware or malicious code
- It does not impersonate another person
You grant VEXORINAS™ a non-exclusive, worldwide, royalty-free permission to use, reproduce, display, adapt, and publish submitted content for store operation, customer communication, and marketing purposes, subject to applicable law.
We may remove or refuse content that violates these requirements.
18. Third-Party Services
The website may use third-party services for:
- Payment processing
- Ecommerce infrastructure
- Hosting
- Analytics
- Fraud prevention
- Customer support
- Fulfilment
- Shipping
- Email delivery
- Security
- Website performance
Third-party services may have separate terms and privacy policies. VEXORINAS™ is not responsible for terms or practices that are controlled solely by those third parties.
19. Website Availability
We aim to keep the website available and functional, but we do not guarantee uninterrupted access.
The website may be temporarily unavailable because of:
- Maintenance
- Software updates
- Hosting problems
- Network outages
- Security events
- Payment-provider interruptions
- Carrier or fulfilment integrations
- Technical errors
- Events outside our reasonable control
We may update, suspend, modify, or discontinue part of the website without advance notice where reasonably necessary.
20. Privacy
Personal information is handled according to the Privacy Policy.
The Privacy Policy explains:
- Information collected
- How information is used
- Cookies and similar technologies
- Service-provider sharing
- Payment and shipping processing
- Security practices
- Customer privacy choices
- Contact procedures
By using the website, you acknowledge that information may be processed as described in the Privacy Policy.
21. Disclaimers
To the extent permitted by applicable law, the website and its content are provided for general shopping and informational purposes.
We do not guarantee that:
- The website will always be uninterrupted
- Every product will remain available
- Every product image will exactly match a physical item
- All information will always be free from typographical or technical errors
- Delivery will occur on a specific guaranteed date
- Third-party services will operate without interruption
Nothing in these Terms excludes or limits liability, warranty, or consumer protection that cannot legally be excluded or limited.
22. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by circumstances outside reasonable control, including:
- Natural disasters
- Severe weather
- War
- Civil disturbance
- Government restrictions
- Public-health measures
- Customs interruption
- Carrier disruption
- Labour disputes
- Utility failure
- Telecommunications outage
- Cybersecurity incident
- Supplier disruption
- Unexpected transport interruption
We will take reasonable steps to communicate significant issues and provide an appropriate order solution where possible.
23. Limitation of Liability
To the extent permitted by applicable law, VEXORINAS™ and Zhengzhou Xiwei Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from website use, third-party services, delayed delivery, or events beyond reasonable control.
This limitation does not apply where liability cannot legally be limited, including mandatory consumer rights, fraud, intentional wrongdoing, or other non-waivable legal protections.
24. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, liabilities, or reasonable costs arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or misuse of an account or store service.
This section does not require you to indemnify us for matters caused by our own unlawful conduct.
25. Consumer Rights
These Terms do not remove any rights or remedies available to consumers under applicable law, including rights relating to:
- Product conformity
- Defective products
- Repair
- Replacement
- Refunds
- Cancellation
- Withdrawal
- Delivery
- Warranty
- Privacy
- Dispute resolution
If a mandatory local law conflicts with these Terms, the mandatory law will apply to the extent required.
26. Governing Law
These Terms are governed by applicable laws, without removing mandatory consumer protections available in the customer’s location.
If you have a concern about an order or website service, please contact us first so we can review the matter and try to provide a reasonable solution.
27. Dispute Resolution
Before starting a formal dispute, please contact:
Include the order number and a clear explanation of the issue.
Customers may also have access to statutory, governmental, payment-provider, or other dispute-resolution processes depending on their location and the nature of the issue.
28. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
29. No Waiver
If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.
30. Entire Agreement
These Terms, together with the following documents, form the relevant agreement for website use and purchases:
- About Us
- Contact Us
- FAQ
- Payment and Security
- Privacy Policy
- Return and Refund Policy
- Shipping Policy
- Terms and Conditions
- Terms of Use
- Product information
- Checkout information
- Order confirmation
31. Changes to These Terms
We may update these Terms when:
- Store operations change
- Products or services change
- Payment procedures change
- Shipping arrangements change
- Website functions change
- Legal or regulatory requirements change
- Security or privacy practices change
The updated version will be posted on the website with a revised date. Continued use of the website after an update means that the revised Terms apply to future use and purchases, subject to applicable law.
32. Contact Information
For questions about these Terms of Service, contact:
VEXORINAS™
Owner: Yu Jingli
Legal Company: Zhengzhou Xiwei Technology Co., Ltd.
Website: vexorinas.com
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China