Secure and Clear Checkout
At VEXORINAS™, we aim to make the checkout process clear, convenient, and secure. Before submitting payment, customers can review the selected products, quantities, available options, delivery information, shipping charges, applicable discounts, and final order total.
VEXORINAS™ is owned and operated by Zhengzhou Xiwei Technology Co., Ltd.
Owner: Yu Jingli
Website: vexorinas.com
Customer Support Email: service@vexorinas.com
Customer Service Phone: +86 13415806220
Available Payment Methods
The payment methods available for your order will be displayed at checkout. Depending on your destination, currency, payment provider, and transaction eligibility, available methods may include:
- Major credit cards
- Major debit cards
- PayPal
- Other payment options supported by the checkout platform
Payment availability may differ between customers and destinations. A payment method shown on one order may not be available for another order.
Credit and Debit Card Payments
Where card payments are available, customers can enter their card details through the authorised payment service displayed at checkout.
VEXORINAS™ does not intentionally store complete card numbers, card security codes, or full payment credentials on its own systems. Payment information is processed through the applicable payment provider or ecommerce platform.
Customers should ensure that:
- The card is valid and not expired
- The billing address is entered correctly
- The cardholder name matches the payment details
- Sufficient funds or credit are available
- The card issuer permits the transaction
- Any required authentication is completed
PayPal Payments
If PayPal is available at checkout, selecting the PayPal option may redirect you to PayPal’s secure payment environment.
Depending on PayPal’s requirements, you may:
- Sign in to an existing PayPal account
- Pay using an eligible debit or credit card
- Complete an additional verification step
- Review the transaction through the PayPal platform
PayPal’s own terms, privacy policy, security procedures, and transaction rules may apply to PayPal payments.
Checkout Information
Before completing an order, customers should carefully review:
- Product name
- Product quantity
- Selected colour, size, or variant
- Product price
- Promotional discount
- Shipping destination
- Shipping method
- Shipping charge
- Applicable tax or other disclosed charge
- Transaction currency
- Final order total
- Billing information
- Delivery information
- Selected payment method
Once an order is submitted, the information may be used to process payment, prepare fulfilment, issue delivery instructions, and send order-related communications.
Payment Authorisation
Submitting an order does not guarantee that the payment will be authorised. Payment providers may review transactions for accuracy, account status, fraud prevention, compliance, or other security reasons.
A payment may be declined because of:
- Incorrect card information
- Incorrect billing address
- Insufficient funds
- Expired card
- Card issuer restrictions
- International transaction limitations
- Additional authentication requirements
- Payment-provider restrictions
- Suspected fraudulent activity
- Technical problems during checkout
If your payment is declined, please verify the information entered or contact your bank or payment provider.
Pending Transactions
A payment provider may place a temporary authorisation or pending transaction on your account while the transaction is being reviewed.
A pending authorisation does not always mean that the order has been completed. If an order is not accepted, the payment provider may release the temporary authorisation according to its own procedures.
Release times can vary depending on:
- Payment method
- Card issuer
- Bank processing rules
- Currency
- Transaction review
- Weekends and public holidays
If a pending transaction remains for an unusually long period, contact your card issuer or payment provider first.
Duplicate Payment Concerns
If you believe that you have been charged twice for the same order, please contact service@vexorinas.com with:
- Order number
- Date of purchase
- Amount charged
- Payment-provider reference, if available
- A screenshot with sensitive payment details hidden
Do not send your complete card number, CVV, password, account security code, or login credentials.
We will review the order record and payment status with the relevant provider where necessary.
Currency and Exchange Rates
The transaction currency will be shown at checkout where applicable.
If your bank or card issuer converts the transaction into another currency, the final amount shown on your statement may differ because of:
- Exchange-rate movements
- Foreign transaction fees
- Bank conversion charges
- International processing fees
- Payment-provider adjustments
These charges are imposed by the bank, card issuer, or payment provider and may not be controlled by VEXORINAS™.
Taxes, Duties, and Additional Charges
Applicable taxes, duties, import charges, brokerage fees, or other destination-related charges may be displayed at checkout where available.
For international orders, the destination country or local carrier may impose additional charges after dispatch. Unless collected at checkout or otherwise stated, these charges may be payable by the recipient.
Customers are responsible for reviewing local import requirements before completing an international order.
Payment Security Measures
VEXORINAS™ works with authorised ecommerce, payment, hosting, and service providers that use security measures appropriate for online transactions.
Security measures may include:
- Encrypted data transmission
- Secure checkout technology
- Payment-provider authentication
- Fraud-prevention screening
- Access controls
- Transaction monitoring
- Limited access to customer information
- Technical maintenance and security updates
No online transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own devices, accounts, and payment credentials.
Customer Security Responsibilities
For your protection:
- Use a secure and updated browser
- Avoid making payments on public or unsecured networks
- Keep account credentials confidential
- Do not share passwords with anyone
- Do not send full card details by email
- Do not disclose security codes to customer-support representatives
- Confirm that you are using the correct website before entering payment information
- Contact us if you notice suspicious order activity
VEXORINAS™ will not ask customers to provide their complete card number or payment password through ordinary email.
Payment Confirmation
After payment is successfully authorised and the order is accepted, an order confirmation will normally be sent to the email address entered at checkout.
The confirmation may include:
- Order number
- Product information
- Quantity
- Selected options
- Delivery address
- Order total
- Payment status
- Shipping information
If you do not receive a confirmation, check your spam or junk folder and contact service@vexorinas.com.
Refund Security
Approved refunds are normally issued to the original payment method used for the order.
For security and verification purposes, VEXORINAS™ may request information reasonably necessary to confirm the order or purchaser. We do not intentionally issue refunds to unrelated third-party accounts.
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected. Additional time may be required by your bank or payment provider.
Payment Disputes
If you believe a payment error has occurred, please contact us first at:
Please provide the order number and a description of the concern. We will review the matter and respond with the next available step.
Customers may also contact their bank, card issuer, PayPal, or other payment provider according to that provider’s dispute procedures.
Business Contact Information
Brand: VEXORINAS™
Owner: Yu Jingli
Legal Company: Zhengzhou Xiwei Technology Co., Ltd.
Domain: vexorinas.com
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China