Last Updated: October 15, 2026
This Shipping Policy explains how orders placed through vexorinas.com are processed, fulfilled, dispatched, tracked, and delivered.
VEXORINAS™ is owned and operated by Zhengzhou Xiwei Technology Co., Ltd.
Owner: Yu Jingli
Customer Support Email: service@vexorinas.com
Customer Service Phone: +86 13415806220
1. Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing includes:
- Payment verification
- Order review
- Inventory confirmation
- Product preparation
- Packaging
- Fulfilment arrangement
- Shipping-label preparation
Orders placed during weekends or public holidays may begin processing on the next available business day.
If a product requires additional production, preparation, or personalisation time, the applicable time will be shown on the product page or communicated before dispatch where reasonably possible.
2. Estimated Delivery Time
Standard delivery is generally estimated at:
7–15 business days after dispatch
The delivery estimate begins after the order has been processed and handed to the relevant shipping carrier.
Delivery times are estimates rather than guaranteed dates. Actual delivery may vary depending on the destination, carrier, customs procedures, local transportation, weather, public holidays, and other conditions outside our direct control.
3. Shipping Fees
Shipping charges are calculated at checkout based on factors that may include:
- Delivery destination
- Package size
- Package weight
- Selected shipping method
- Product characteristics
- Available carrier service
- Applicable promotional offer
The applicable shipping fee should be displayed before payment is submitted.
If free shipping or a shipping promotion is available, the relevant terms will be shown on the website or during checkout.
4. Fulfilment Origin
Orders may be fulfilled from our own or partner facilities depending on:
- Inventory availability
- Product type
- Delivery destination
- Package characteristics
- Carrier availability
- Operational requirements
VEXORINAS™ does not promise that all orders will be dispatched from the customer’s country or from the company’s business registration address.
The business registration address is:
Zhengzhou Xiwei Technology Co., Ltd.
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201
China
This address is provided for business identification and correspondence. It may not be the warehouse or return-processing location for a specific order.
5. Shipping Confirmation
After an order is dispatched, we generally send a shipping confirmation email to the email address provided at checkout.
The shipping confirmation may include:
- Order number
- Dispatch date
- Carrier name
- Tracking number
- Tracking link where available
- Estimated delivery information
- Delivery notes where relevant
Tracking information may take several business days to update after the parcel is first scanned by the carrier.
6. Tracking an Order
Customers can use the tracking number provided in the shipping confirmation email to check the shipment status through the carrier’s tracking system.
Tracking updates may be delayed because of:
- Carrier scanning schedules
- Transfer between facilities
- Weekend or public-holiday operations
- Customs processing
- Remote-area delivery
- High shipping volume
- Technical synchronisation delays
A lack of immediate tracking updates does not necessarily mean that a parcel is lost.
7. Delivery Address Accuracy
Customers are responsible for entering a complete and accurate delivery address.
Please review:
- Recipient name
- Street name and number
- Building or unit number
- Apartment information
- City
- Province or state
- Postal or ZIP code
- Country
- Recipient phone number
- Any delivery instructions
If an address error is discovered, contact service@vexorinas.com as soon as possible.
We will make reasonable efforts to assist before dispatch, but an address change cannot be guaranteed once the order has entered processing or has been handed to a carrier.
8. Address Changes After Dispatch
Once a package has been dispatched, address changes may depend on the carrier’s capabilities and local delivery rules.
Possible outcomes may include:
- Carrier address correction
- Delivery delay
- Return to sender
- A new delivery attempt
- Additional carrier charges
- Customer collection
- Re-dispatch after the original parcel is returned
Any additional cost caused by an incorrect or incomplete customer-provided address may be payable by the customer where permitted by applicable law.
9. Failed Delivery Attempts
A delivery may fail because of:
- Incorrect or incomplete address
- Recipient unavailable
- Unsuccessful delivery attempts
- Recipient refusal
- Parcel not collected
- Local access restrictions
- Customs or import requirements
- Carrier delivery limitations
- Incorrect recipient information
If the parcel is returned to the fulfilment facility, contact customer support as soon as possible. We will review the available options, which may include re-dispatch, refund, or another reasonable solution depending on the circumstances.
10. Delayed Shipments
Delivery may be delayed by:
- Carrier congestion
- Customs inspection
- Severe weather
- Public holidays
- Local transportation disruption
- Incorrect address information
- Remote-area delivery
- Government restrictions
- Labour disruptions
- International transfer delays
- Unexpected operational events
If your parcel has not arrived within a reasonable period after the stated delivery estimate, contact:
Please include your order number and tracking number.
We will review the shipment status and work with the relevant carrier or fulfilment partner where appropriate.
11. Lost Packages
If tracking has not updated for an extended period or the package appears to be lost, contact us with:
- Order number
- Tracking number
- Delivery address
- Dispatch date
- Any carrier communication received
We may ask the carrier or fulfilment partner to investigate the shipment.
If the order is verified as lost or materially affected by a fulfilment error, VEXORINAS™ will provide an appropriate replacement, refund, or other reasonable resolution, subject to applicable law and the circumstances of the order.
12. Packages Marked as Delivered
If tracking shows that a package has been delivered but you cannot locate it, please check:
- Mailbox
- Parcel locker
- Building reception
- Property management office
- Household members
- Neighbours
- Safe delivery areas
- The immediate area around the delivery address
Please also allow a short period for the carrier’s delivery scan to synchronise.
If the parcel remains unavailable, contact us with the order number and tracking details. We will review the carrier record and raise an enquiry where appropriate.
A “delivered” scan does not automatically prevent us from reviewing a reasonable customer report.
13. Damaged Packages
If a parcel arrives visibly damaged:
- Photograph the external packaging before opening it where possible.
- Photograph the shipping label.
- Photograph the product and internal packaging.
- Keep the packaging and damaged contents.
- Contact service@vexorinas.com within 30 calendar days after delivery.
We will review the information and provide an appropriate replacement, refund, return arrangement, or other reasonable solution where the issue is verified.
14. Incorrect or Missing Products
If you receive an incorrect item or a product is missing from the order, contact us with:
- Order number
- Product expected
- Product received
- Photograph of the received item
- Photograph of the packing slip
- Photograph of the shipping label
- Description of the missing item
Do not discard the packaging before the matter has been reviewed.
If the problem resulted from a fulfilment error, we will provide an appropriate correction without requiring the customer to bear the related cost.
15. Split Shipments
One order may arrive in more than one package.
This may happen because:
- Products are stored at different facilities
- Products require different packaging
- Items are dispatched at different times
- Carrier limitations apply
- Inventory is allocated separately
Separate shipments may have:
- Different tracking numbers
- Different delivery dates
- Different fulfilment origins
If part of the order has not arrived after the remaining delivery estimate, contact customer support.
16. Customs, Duties, and Import Taxes
International orders may be subject to:
- Customs review
- Import duties
- Taxes
- Brokerage fees
- Handling charges
- Documentation requirements
- Local clearance procedures
These charges may be imposed by the destination country, customs authority, or delivery carrier.
Where such charges are not collected at checkout, they may be payable by the recipient unless applicable law states otherwise.
Customs clearance times and local import requirements are outside the direct control of VEXORINAS™.
17. Customer Customs Responsibilities
Customers may need to provide information or complete a customs procedure to receive an international shipment.
Failure to respond to a lawful customs request may result in:
- Delivery delay
- Return to sender
- Additional charges
- Parcel abandonment
- Cancellation of delivery
- Other carrier or customs consequences
Customers should check local import requirements before placing an international order.
18. Delivery Estimates and Exceptions
The estimated processing and delivery times in this policy do not include delays caused by:
- Product-specific production time
- Personalisation
- Address correction
- Customs clearance
- Severe weather
- Public holidays
- Carrier disruptions
- Government restrictions
- Unexpected logistics events
- Customer failure to provide required information
If a product page provides a longer or product-specific processing time, that information applies to the relevant product.
19. Order Cancellation Before Dispatch
Customers may request cancellation within 12 hours after placing an order by contacting:
Cancellation is not guaranteed after processing, production, fulfilment, or dispatch has begun.
If cancellation is unavailable, the customer may request a return after delivery where the product qualifies under the Return and Refund Policy.
20. Contact Information
For shipping questions, tracking concerns, delayed packages, missing items, damaged parcels, or delivery problems, contact:
VEXORINAS™
Owner: Yu Jingli
Legal Company: Zhengzhou Xiwei Technology Co., Ltd.
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China