Last Updated: October 15, 2026
These Terms and Conditions apply to your use of vexorinas.com and to purchases made through the website.
VEXORINAS™ is owned and operated by Zhengzhou Xiwei Technology Co., Ltd.
Owner: Yu Jingli
Legal Company: Zhengzhou Xiwei Technology Co., Ltd.
Website: vexorinas.com
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China
1. Agreement to the Terms
By accessing the website, browsing products, using checkout, contacting customer support, or placing an order, you agree to these Terms and Conditions and the policies referenced within them.
These Terms and Conditions should be read together with:
- About Us
- Contact Us
- FAQ
- Payment and Security
- Privacy Policy
- Return and Refund Policy
- Shipping Policy
- Terms of Service
- Terms of Use
- Product-specific information
- Checkout information
- Order confirmation
If you do not agree with these terms, please do not use the website or place an order.
2. Business Identity
VEXORINAS™ is a brand owned and operated by:
Zhengzhou Xiwei Technology Co., Ltd.
The company is responsible for operating vexorinas.com and is the seller of record for purchases made through the website.
The owner of the brand and business is:
Yu Jingli
3. Eligibility to Purchase
By placing an order, you confirm that:
- You are legally able to enter into a purchase agreement
- The information provided during checkout is accurate
- You are authorised to use the selected payment method
- The order is placed for a lawful purpose
- The delivery address is complete and correct
- You will comply with applicable import and delivery requirements
- You understand the product, payment, shipping, and return information displayed before purchase
If you place an order for another person, you confirm that you have the authority to provide their delivery information and accept these terms on their behalf.
4. Product Information
We make reasonable efforts to ensure product information is accurate and useful.
Product information may include:
- Product name
- Product category
- Product description
- Product materials
- Product dimensions
- Colour
- Finish
- Available options
- Product features
- Intended use
- Care information
- Product photographs
- Availability
- Price
- Shipping information
- Return restrictions where applicable
Minor differences may occur because of:
- Screen settings
- Lighting
- Photography conditions
- Material variation
- Manufacturing tolerance
- Colour reproduction
- Product updates
Customers should review the complete product page before ordering.
5. Product Availability
Product availability may change without notice.
We may:
- Update inventory
- Change product specifications
- Modify available variants
- Limit order quantities
- Pause a product
- Discontinue a product
- Correct inventory information
- Remove an unavailable product from sale
If a product becomes unavailable after purchase, we will notify the customer where reasonably possible and provide an appropriate refund or alternative solution if agreed.
6. Prices and Checkout Totals
The amount shown before payment may include:
- Product price
- Quantity adjustment
- Promotional discount
- Shipping fee
- Applicable taxes
- Duties or other disclosed charges
- Other charges clearly presented at checkout
The final order total is the amount displayed before the customer submits payment.
Prices may change before an order is accepted. A price change after an accepted order will not normally affect that order, except where an obvious technical or pricing error must be corrected.
7. Currency
The checkout will display the transaction currency where available.
If your bank or payment provider converts the payment into another currency, the amount shown on your statement may differ because of:
- Exchange-rate changes
- Bank conversion fees
- Foreign transaction fees
- Payment-provider charges
- International processing charges
These charges may be imposed by your bank, card issuer, or payment provider.
8. Promotions and Discount Codes
Promotional offers may be subject to specific conditions.
A promotion may be limited by:
- Validity date
- Selected product
- Product category
- Minimum order value
- Customer eligibility
- Shipping destination
- Available quantity
- Payment method
- Combination restrictions
A discount code is valid only when accepted by the checkout and reflected in the final order total.
Unless expressly stated, discounts cannot be applied retroactively to completed orders.
9. Placing an Order
Before submitting payment, customers should review:
- Product name
- Variant or selected option
- Quantity
- Product price
- Discount
- Billing information
- Shipping address
- Shipping method
- Shipping charge
- Transaction currency
- Applicable tax or other charge
- Final order total
- Payment method
Submitting an order means that you are requesting to purchase the listed products under the information displayed at checkout.
10. Order Confirmation
After payment is successfully authorised and the order is accepted, we normally send an electronic order confirmation.
The confirmation may include:
- Order number
- Product details
- Product options
- Quantity
- Order total
- Delivery information
- Payment status
- Shipping details where available
If you do not receive a confirmation, contact service@vexorinas.com.
11. Order Acceptance
An order may be declined, cancelled, or placed on hold because of:
- Payment authorisation failure
- Suspected fraud
- Unauthorised payment activity
- Product unavailability
- Unsupported delivery destination
- Incomplete information
- Incorrect pricing caused by a technical error
- Website or payment error
- Unreasonable purchase quantity
- Legal or regulatory restrictions
- Violation of these Terms
If payment was collected before cancellation, an appropriate refund will be issued to the original payment method.
12. Order Changes
Customers may request a change within 12 hours after placing an order.
Requests should be sent to:
Please include the order number and the exact change requested.
We will make reasonable efforts to assist, but changes cannot be guaranteed once processing, production, fulfilment, or dispatch has begun.
13. Order Cancellation
Customers may request cancellation within 12 hours after purchase.
Cancellation requests must include:
- Order number
- Purchaser name
- Checkout email
- Cancellation request
If the order has already been processed or dispatched, cancellation may no longer be possible. In that event, the customer may request a return after delivery where the product qualifies under the Return and Refund Policy.
Nothing in this section removes mandatory cancellation rights under applicable law.
14. Payment Methods
Payment methods are shown at checkout and may include:
- Credit cards
- Debit cards
- PayPal
- Other payment options supported by the checkout platform
Payment availability may vary according to destination, currency, payment provider, transaction amount, and account eligibility.
15. Payment Authorisation
Payments may be declined because of:
- Incorrect payment details
- Billing-address mismatch
- Insufficient funds
- Expired card
- Card issuer restrictions
- International transaction restrictions
- Security review
- Additional authentication requirements
- Payment-provider technical issues
Customers should contact their bank or payment provider if a payment is declined.
VEXORINAS™ does not intentionally store complete payment-card numbers or security codes on its own systems.
16. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Processing may include:
- Payment confirmation
- Order review
- Inventory confirmation
- Product preparation
- Packaging
- Fulfilment coordination
- Shipping-label preparation
If additional preparation or production time applies to a product, it will be disclosed on the product page or at checkout where applicable.
17. Fulfilment Locations
Orders may be fulfilled from our own or partner facilities based on:
- Inventory availability
- Product type
- Delivery destination
- Package requirements
- Carrier availability
- Operational arrangements
We do not promise that all orders will be shipped from the customer’s country or from the company’s registration address.
18. Shipping Charges
Shipping fees are calculated at checkout based on:
- Destination
- Package characteristics
- Product type
- Shipping method
- Carrier availability
- Promotional offer
The applicable shipping charge will be shown before payment is submitted.
19. Estimated Delivery
Standard delivery is generally estimated at:
7–15 business days after dispatch
This estimate is not a guaranteed delivery date.
Delivery may take longer because of:
- Customs processing
- Public holidays
- Severe weather
- Carrier congestion
- Remote-area delivery
- Incorrect address
- Local transportation conditions
- Government restrictions
- Unexpected logistics disruption
20. Tracking
After dispatch, a shipping confirmation email may provide:
- Carrier name
- Tracking number
- Tracking link
- Dispatch date
- Delivery information
Tracking may take several business days to update after the carrier receives and scans the parcel.
21. Delivery Delays
Delivery may be delayed by:
- Carrier congestion
- Customs inspection
- Severe weather
- Public holidays
- Local delivery restrictions
- Incorrect address information
- Failed delivery attempts
- Transport disruption
- Customs or import requirements
- Other events beyond reasonable control
If tracking has not updated for an extended period or the parcel has not arrived within a reasonable period after the estimate, contact service@vexorinas.com.
We will review the available information and work with the relevant carrier or fulfilment provider where appropriate.
22. International Orders
International orders may be subject to:
- Import duties
- Taxes
- Customs fees
- Brokerage charges
- Local handling charges
- Import documentation
- Customs inspection
- Delivery restrictions
Charges not collected at checkout may be payable by the recipient unless applicable law provides otherwise.
Customers are responsible for providing accurate customs and delivery information and completing lawful import requirements.
23. Thirty-Day Returns
Eligible products may generally be returned within 30 calendar days after delivery.
The product should be:
- Unused
- Unworn
- Undamaged
- In its original condition
- Returned with applicable packaging and accessories
- Accompanied by proof of purchase or order number
Return restrictions may apply to personalised, customised, final-sale, used, or hygiene-sensitive products where permitted by law.
24. Return Authorisation
Customers must contact service@vexorinas.com before sending an item back.
The request should include:
- Order number
- Product name
- Reason for return
- Delivery date
- Photographs or video where relevant
Do not send the product to an address that has not been approved by customer support.
25. Return Address
The registered business address is:
Zhengzhou Xiwei Technology Co., Ltd.
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201
China
This address is provided for business identification and correspondence. It may not be the return or warehouse address for a particular order.
The correct return address will be provided after the return request is reviewed and approved.
26. Return Shipping Costs
For preference-based or change-of-mind returns, the customer is generally responsible for reasonable return shipping costs unless otherwise stated or required by law.
For products that are damaged, defective, incorrect, incomplete, or materially different from the description, VEXORINAS™ will provide an appropriate remedy without requiring the customer to bear the related return cost.
27. Refunds
Approved refunds are generally issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
Additional time may be required by the bank, card issuer, PayPal, or other payment provider.
Refunds may be delayed if:
- The returned product has not arrived
- The order cannot be identified
- The item is incomplete
- The product was damaged after delivery
- Additional verification is required
- Payment-provider processing is delayed
28. Damaged, Defective, or Incorrect Products
Customers should contact us within 30 calendar days after delivery if a product is:
- Damaged
- Defective
- Incorrect
- Missing important components
- Materially different from the description
Please provide photographs of the product, packaging, shipping label, and issue where possible.
If the issue is verified, we may provide a replacement, refund, replacement component, return arrangement, or another reasonable solution.
29. Exchanges
An exchange may be available depending on:
- Product availability
- Variant availability
- Destination
- Shipping conditions
- Return eligibility
- Price difference
Contact customer support before returning the product.
30. Intellectual Property
The following materials are owned by or licensed to Zhengzhou Xiwei Technology Co., Ltd.:
- VEXORINAS™ name
- Brand logo
- Product photographs
- Product descriptions
- Graphics
- Illustrations
- Website layout
- Design elements
- Written content
- Policy content
These materials may not be copied, republished, modified, distributed, or used commercially without written permission, except where permitted by law.
31. Customer Reviews and Submissions
Customers must not submit content that:
- Is unlawful
- Is deliberately misleading
- Infringes another person’s rights
- Discloses private information without permission
- Contains malicious code
- Contains threats or harassment
- Is hateful or abusive
- Impersonates another person
- Promotes fraud or illegal activity
We may remove content that violates these requirements.
By submitting content, you allow us to use it for reasonable store operation, customer communication, and marketing purposes, subject to applicable law.
32. Privacy
Personal information is handled according to the Privacy Policy.
Information may be processed by payment, hosting, ecommerce, fulfilment, shipping, analytics, security, and customer-support providers when reasonably necessary to operate the store.
33. Third-Party Services
The website may use third-party providers for:
- Payment processing
- Ecommerce infrastructure
- Hosting
- Shipping
- Fulfilment
- Analytics
- Fraud prevention
- Customer support
- Email communication
- Security monitoring
Third-party services may have separate terms and privacy policies.
34. Website Availability
We do not guarantee that the website will always be available or free from errors.
Access may be interrupted because of:
- Maintenance
- Software updates
- Hosting problems
- Network outages
- Payment-provider issues
- Security incidents
- Technical errors
- Carrier or fulfilment integrations
- Events outside reasonable control
35. Prohibited Uses
You must not use the website to:
- Conduct unlawful activity
- Commit or attempt fraud
- Interfere with website security
- Gain unauthorised access
- Introduce malware
- Conduct phishing or spam
- Collect personal information unlawfully
- Infringe intellectual property
- Impersonate another person
- Disrupt store operations
- Circumvent access controls
36. Disclaimer
The website and its content are provided for general shopping and informational purposes.
We do not guarantee that:
- The website will be uninterrupted
- Product availability will remain unchanged
- Product images will perfectly match every physical item
- Product information will always be completely error-free
- Delivery will occur on a guaranteed date
- Third-party services will always be available
Nothing in these Terms excludes any liability or consumer protection that cannot legally be excluded.
37. Limitation of Liability
To the extent permitted by applicable law, VEXORINAS™ and Zhengzhou Xiwei Technology Co., Ltd. are not liable for indirect, incidental, special, or consequential losses caused by website use, third-party services, carrier delay, or events outside reasonable control.
This does not exclude mandatory consumer rights, fraud, intentional wrongdoing, or other liability that cannot legally be limited.
38. Events Outside Reasonable Control
Events outside reasonable control may include:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Public-health measures
- Carrier disruption
- Labour disputes
- Utility failures
- Telecommunications outages
- Cybersecurity events
- Customs delays
- Supplier disruption
- Transportation interruption
We will take reasonable steps to communicate and resolve affected orders where possible.
39. Consumer Rights
These Terms do not remove mandatory rights relating to:
- Product conformity
- Defective products
- Repairs
- Replacements
- Refunds
- Cancellations
- Withdrawals
- Delivery
- Privacy
- Warranties
- Dispute resolution
Where a mandatory local law gives a customer stronger protection, that law applies to the extent required.
40. Resolving a Concern
If you have a concern about an order, payment, delivery, return, refund, product, or website service, contact:
Please include the order number and a clear explanation.
We will review the matter and communicate the next available step. Customers may also have statutory, governmental, payment-provider, or other dispute-resolution options under applicable law.
41. Governing Law
These Terms are governed by applicable laws, without removing mandatory consumer protections available in the customer’s place of residence.
42. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
43. No Waiver
Failure to enforce any provision immediately does not waive our right to enforce that provision in the future.
44. Updates
We may update these Terms and Conditions when:
- Store operations change
- Products or services change
- Payment methods change
- Shipping arrangements change
- Website features change
- Legal requirements change
- Security practices change
The updated version will be posted on the website with a revised date.
45. Contact Information
For questions about these Terms and Conditions, contact:
VEXORINAS™
Owner: Yu Jingli
Legal Company: Zhengzhou Xiwei Technology Co., Ltd.
Email: service@vexorinas.com
Phone: +86 13415806220
Business Address:
Unit 1, Building 3, Courtyard 21, Huangyu Street, Guancheng Hui District, Zhengzhou City, Henan Province, Floor 22, Room 2201, China